Terms of Service

Krewfield (“we”, “us”) runs krewfield.com and the Krewfield apps. Contact: support@krewfield.com.

These Terms govern your use of Krewfield’s website, web app and mobile app (the “Service”). By creating an account or using the Service you agree to them. If you use Krewfield for a business, you confirm you can bind that business. Our Privacy Policy explains how we handle information and is part of these Terms.

Krewfield is software for field-service businesses to manage clients, quotes, jobs, schedules, team members and invoices. Features change over time. We describe what is available today on our website; we do not promise features that are not yet released.

The Service is for businesses and the people who work for them, aged 18 or over. You must give accurate information and keep it up to date.

• You are responsible for your login credentials and for what happens under your account, including actions by team members you invite.
• The person who creates the account is the account owner. The owner controls who has access and what each person can do.
• Tell us right away at support@krewfield.com if you think your account has been accessed without permission.

New accounts start with a 14-day free trial. We do not ask for a payment method to start. When the trial ends, your account becomes read-only: you can still view and export your data, but you cannot add or change records until you subscribe.

• The price is the price shown on our pricing page when you subscribe. We list it up front, with no hidden fees.
• Paid plans are billed monthly in advance. Online payment is not switched on yet. We will never charge you without telling you first and getting your payment details and consent. When billing begins, we will tell account owners in advance.
• Taxes may be added where required.
• We may change prices with reasonable advance notice; the change applies from your next billing period.

You can cancel at any time by contacting support@krewfield.com. There is no annual commitment and no cancellation fee. After you cancel you keep access to the end of the period you have paid for. You can ask us to export or delete your data (see the Privacy Policy). Fees already paid are not refunded, except where the law requires or where we charged you in error, in which case contact us and we will make it right. See also our Refund Policy.

• You own your data. What you and your team enter into Krewfield — including your clients’ information — belongs to you.
• You give us permission to store, process and display it only as needed to run the Service for you, and as described in the Privacy Policy.
• You are responsible for it. You confirm you have the right to enter your clients’ information into Krewfield and to contact them, that it is lawful and accurate, and that you will give your clients any notices and honor any choices (for example, opting out of messages) that the law requires of you.
• Export and deletion. You can export parts of your data as CSV from the app at any time, and you can ask us to export or delete the rest, as described in the Privacy Policy.

Krewfield is a tool. You are responsible for the content and accuracy of your quotes, invoices, prices, tax rates and terms, and for your own bookkeeping, tax filings and legal obligations. The tax amounts Krewfield calculates are based on the rates you set up; we are not a tax, legal or accounting adviser. A client’s typed name and the details we record when they approve a quote are evidence of their approval, but whether that is a binding agreement in your situation is your responsibility.

You agree not to:

• break the law or use the Service to infringe others’ rights;
• upload malicious code, or attempt to disrupt, probe or overload the Service;
• try to access another business’s data or any account that is not yours;
• resell or white-label the Service without our written agreement;
• use the public request form, API or webhooks to send spam, or to harass or deceive people;
• use scraping or automation beyond the API we provide.

We may suspend access that breaks these rules, and we will try to tell you first where we reasonably can.

You can connect third-party services such as QuickBooks Online, create API tokens, and set up webhooks. Doing so sends your data to those services or recipients. Their terms apply to them, and you are responsible for choosing them, for keeping tokens and signing secrets safe, and for revoking access you no longer want. We are not responsible for a third party’s service.

We work to keep Krewfield available and to fix problems quickly, but we do not guarantee uninterrupted or error-free service, and we may change or retire features. Support is by email at support@krewfield.com and in the app.

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties not expressly stated here, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and (b) our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or US$100 if you have paid nothing. Nothing in these Terms limits liability that cannot be limited by law.

You will defend and compensate us against claims by third parties arising from your content, your use of the Service in breach of these Terms, or your dealings with your own clients, except to the extent we caused the claim.

Krewfield and its software, design and branding belong to us. We give you a limited, non-exclusive, non-transferable right to use the Service for your business while your account is active. If you send us feedback, we may use it without obligation to you.

You can stop using the Service at any time (see section 6). We may suspend or end your account if you materially breach these Terms, if required by law, or if you do not pay once billing has started, with notice where reasonable. Sections that by their nature should survive (data, liability, indemnity, governing law) survive.

We may update these Terms. For material changes we will give account owners reasonable advance notice by email. If you keep using the Service afterward, you accept the updated Terms. If you do not agree, you can cancel before the change takes effect.

These Terms are governed by the laws of the United States and of the state in which Krewfield’s operating company is organized, without regard to conflict-of-law rules. Before starting a formal dispute, please contact us at support@krewfield.com so we can try to resolve it.

These Terms and the Privacy Policy are the whole agreement between us about the Service. If a part is found unenforceable, the rest stays in effect. Not enforcing a right is not giving it up. You may not assign these Terms without our consent; we may assign them in a merger or sale.

support@krewfield.com